Privacy Policy

1. Who We Are

Nyx Digital Services is a full-service growth partner based in the Philippines, serving clients in the United States and Australia. We operate under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and are committed to the data privacy rights of all individuals we work with.

For data privacy matters, contact us at legal@nyx.digital.

2. Information We Collect

From our website: When you submit our contact form or book a call, we collect your name, email address, phone number, business name, and any message you include. We may also collect basic analytics data — such as pages visited and device type — through standard website analytics tools.

From clients during onboarding: We collect business information needed to set up and manage your account — including business name, contact details, CRM credentials, and any materials you share with us.

From ongoing service delivery: We may access or process data generated through your CRM, email accounts, scheduling tools, and other platforms as part of our Business Admin and operations work.

We collect only the information we need to do the work. We do not purchase data lists or collect data from third-party sources about you.

3. How We Use Your Information

We use the information we collect to:

• Deliver the services you've engaged us for
• Communicate with you about your account, deliverables, and results
• Respond to inquiries or support requests
• Improve how we operate and deliver services
• Meet legal and compliance obligations

We do not use your information for advertising to third parties. We do not sell your data — ever.

4. Your Customers' Data

As part of our services, we may process personal data that belongs to your end customers — for example, lead contact information in your CRM. In this context, you are the data controller and we act as a data processor on your behalf.

You are responsible for ensuring you have the lawful basis to share your customers' data with us. We process that data only to deliver your contracted services and do not use it for any other purpose.

5. CRM and Third-Party Platforms

We use a third-party CRM platform to manage client accounts. Client data is stored within dedicated sub-accounts managed under our agency account. The CRM platform has its own privacy policy that applies to data processed on their platform.

Depending on your service tier and agreed scope, we may also use tools such as Google Workspace, Zapier, Make, or others. Each of these platforms has its own data handling practices, which we encourage you to review if relevant to your engagement.

We only use third-party tools that we consider appropriate for the data involved, and we do not share your data with any platform unless it is necessary to deliver your services.

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share data in the following limited circumstances:

• Service providers: Platforms and tools we use to deliver your services (our CRM platform, Google Workspace, etc.), which are bound by their own privacy terms
• Legal requirements: When required by law, regulation, or court order
• Business transfers: In the event of a merger, acquisition, or sale of our business, under confidentiality obligations

Any third party we work with is selected with care and is not permitted to use your data for their own purposes.

7. Data Retention

We retain your data for as long as your engagement with us is active and for a period of 12 months after your contract ends, to handle any post-engagement queries or disputes.

Contact and inquiry data submitted through our website is retained for up to 24 months.

Data can be deleted earlier upon written request, subject to any legal obligations we may have to retain certain records.

8. Data Security

We take reasonable steps to protect your information — including access controls, strong passwords, and limiting data access to team members who need it to do their work.

No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to responding promptly to any security incident that affects your data.

9. Your Rights

Under the Philippine Data Privacy Act (RA 10173) and applicable international frameworks, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct any inaccurate or incomplete information
• Erasure — request deletion of your data, subject to our legal retention obligations
• Object — object to processing of your data in certain circumstances
• Data portability — request your data in a structured, commonly used format

To exercise any of these rights, email us at legal@nyx.digital. We will respond within 30 days.

10. Cookies and Analytics

Our website may use basic analytics tools (such as session tracking) to understand how visitors use the site. This data is aggregated and not linked to personally identifiable information.

We do not use advertising cookies or track visitors across other websites. If you prefer not to be tracked, most browsers allow you to disable cookies in your settings.

11. Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. For material changes, we will notify active clients by email with at least 14 days' notice.

13. Contact

For any questions, data requests, or privacy concerns, contact us at legal@nyx.digital. We take privacy seriously and will respond promptly.